Book Launch ‘ Research Methods for Digital Work and Organization’

Join the editors and contributors to this new book as they discuss challenges and future developments in researching digital work.

1 December 2021 16:00 – 18:00 GMT

Digital work is organizationally, interpretively, spatially and temporally complex. An array of innovative methodologies have begun to emerge to capture these activities, whether through re-purposing existing tools, devising entirely novel methods or mixing old and new. This new book, published by Oxford University Press, brings together some of these techniques in one volume as a sourcebook for management, business, organizational and work researchers pursuing projects in this field. This diverse collection of methods is illustrated through contributors’ reflexive accounts of real world research projects which outline debates in the field, confront the challenges such methods may raise and make recommendations for research practice. At the launch event, contributors will discuss the opportunities and challenges of researching digital work, address any queries from the audience and explore further methodological developments.

Publishing ‘Digital’ Research in Management Journals

September 09, 2021, 15:00 – 17:00 BST

DOS Meet The Editor Event Series

We are pleased to announce a new DOS Meet The Editor Event Series to take place during the new academic year 2021-22. The purpose of the Series is to explore the publication of ‘digital’ and other related research in top-rated management journals. The editors will be providing talks on “digital’ related research in their journals, then general information on publishing their journals, followed by a Q&A session. Our first event will be with Professor Shlomo Tarba and Professor Ming-Hui Huang (Editor and Chief of the Journal of Service Research).

The event will be virtual (via Zoom) on the 9th of September 3:00– 5:00pm.

Professor Shlomo Tarba, PhD, is Chair (Full Professor) in Strategy and International Business at the University of Birmingham, UK. He is a Fellow of the  Academy of Social Sciences. He served as Head of Department of Strategy & International Business at the Business School, University of Birmingham, UK between August 2015 and September 2018.

Prof. Tarba is a member of the editorial boards of Journal of International Business Studies, Journal of Management Studies, Journal of Product Innovation Management, and Journal of World Business. He is an Associate Editor of Human Resource Management Review (ABS 3, Impact Factor 7.444). Prof. Tarba served as a guest-editor for special issues at Journal of Organizational Behavior, Human Resource Management (US), Management International Review, Journal of International Management, International Business Review California Management Review, Long Range Planning, R&D Management, Technological Forecasting & Social Change, and others.  His research interests include digitization, resilience, agility, ambidexterity, and mergers and acquisitions.  

Prof. Tarba’s papers are published in premier journals such as Journal of Management (SAGE), Journal of Product Innovation Management, Journal of Organizational Behavior, Human Resource Management (US), Human Relations, Journal of World Business, Academy of Management Perspectives, Journal of Corporate Finance, and others. One of his papers has been selected and published in Best Paper Proceedings of the Academy of Management (USA) in 2006. His consulting experience includes biotechnological and telecom companies, as well as industry associations such as The Israeli Rubber and Plastic Industry Association, and The US – Israel Chamber of Commerce.

Journal of Service Research

The mission of the Journal of Service Research is to be the leading outlet for the most advanced research in service marketing, service operations, service human resources and organizational design, service information systems, customer satisfaction and service quality, electronic commerce, and the economics of service. The journal is constructed to be international in scope, in keeping with the increase globalization of business; multidisciplinary, in keeping with how the best management is done; and relevant to the business world in a majority of its articles.

Professor Ming-Hui Huang is Distinguished Professor of AI (artificial intelligence) and Service at National Taiwan University. She is the first and only Asian-based fellow of European Marketing Academy (EMAC), International Research Fellow of the Centre for Corporate Reputation, University of Oxford, UK, and Distinguished Research Fellow of the Center for Excellence in Service, University of Maryland, USA. She specializes in interdisciplinary research, with publications encompassing both academic and managerial journals in Marketing, Information Systems and Strategy, such as the Journal of Marketing, Journal of the Academy of Marketing Science (JAMS), Marketing Science, Harvard Business Review, MIT Sloan Management Review, California Management Review, Journal of Service Research (JSR), International Journal of Research in Marketing (IJRM), Journal of Management Information Systems, Decision Sciences, Journal of Consumer Psychology, Journal of Retailing, and Information & Management. She is incoming Editor-in-Chief of JSR (we are processing new submissions already), the 11th highest-cited business journal, Associate Editor of IJRM, Information & Management, and Communications of the Association for Information Systems, and serves on the editorial boards of JAMS, Int’l J. of E-Commerce, J. of Strategic Information Systems, and Psychology & Marketing.

Gender, Race and Globally Networked White Supremacy

June 29, 2021, 11:00 – 13:00 BST

The event will be held at the Moore Auditorium at Royal Holloway Egham campus, and also on Teams.


The 2010s saw a rise in violence inspired by globally networked advocates of white supremacist ideology. These assailants, almost all men, almost always white, find common cause with others through the social media platforms like Facebook or YouTube, as well as on more obscure platforms, such as Gab. Although misogyny and misogynoir are key elements of this ideology, there are white women and some men of colour who champion the cause of white supremacy. How can we make sense of all this? How have tech and media helped fuel this? What can we do about it now? In this engaging talk, Jessie Daniels draws on 25 years of research to explore these questions and point us toward a new understanding of globally networked white supremacy.


Jessie Daniels, PhD is an internationally recognized expert in Internet manifestations of gender and racism. She is the author of 6 books, including White Lies (Routledge, 1997) and Cyber Racism (Rowman & Littlefield, 2009), along with dozens of scholarly articles. Her latest book, Nice White Ladies (Oct. 12/Seal Press), has been described as an ‘important book’ for the current moment of racial reckoning. Forbes named her ‘one of 20 inspiring women to follow on twitter’. You can find her there as @Jessie NYC. She is a professor of sociology at Hunter College and the Graduate Centre, CUNY in New York City. And she is also affiliated at the Harvard Berkman Klein Centre (Faculty Associate) and the Oxford Internet Institute (Research Associate).

Video of the talk

Labour in China’s Digital Economy

June 22, 2021, 11:00 – 13:00

We invite you to join us in this live webinar on ‘Labour in China’s Digital Economy’. The programme includes presentations and discussions on the following topics:

11.00 – 11.05 INTRODUCTION


  • Enabled Technology and Disabled Workers (15m)
    HUANG Dan, PhD student, Department of Sociology, The University of Hong Kong
    Chris Smith, School of Business Management, RHUL

  • Disposable or Disabled Workers? (15m)
    XIA Bingqing, School of Communication, East China Normal University
    WU Tongyu, Department of Sociology, Zhejiang University

  • Commentaries and Discussion (10m)


  • How Do Gig workers Perceive Freedom? (15m)
    ZHOU Yang, Postdoctoral Fellow, Dept of Sociology, The University of Hong Kong
    WANG Ziyan, PhD graduate, Dept of Media and Communications, LSE

  • The Dead Labour of Post Life (15m)
    ZHANG Gehao, Faculty of Humanities and Art, Macau University of Science and Technology

  • Commentaries and Discussion (10m)

12.25 – 13.00 PART III: Open Discussion


Panel Discussion: Artificial Intelligence and Ethics

May 25, 2021, 14:00 – 16:00

Joint event between DOS (Royal Holloway UoL) and IRC (Henley Business School)

KEYNOTE SPEAKER: Prof Bernd Carsten Stahl, De Montfort University.

Intelligence for a Better Future – An Ecosystem Perspective on the Ethics of AI and Emerging Digital Technologies.

Smart information systems (SIS), those systems that incorporate artificial intelligence techniques, in particular machine learning and big data analytics, are widely expected to have a significant impact on our world. They raise significant hopes, as well as many ethical and social concerns, ranging from worries about biases and resulting discrimination to the distribution of socio-economic and political power and their impact on democracy. The presentation will suggest the metaphor of an ecosystem to understand these concerns, and discuss the implications of this metaphor for the evaluation of ethical issues of smart information systems and how these can inform recommendations for policymakers and other stakeholders.

The presentation is based on the material developed in a book with the same title, which is freely available from:


Dr Mona Ashok (Henley Business School, Reading University): Ethical Framework for Artificial Intelligence and Digital Technologies

Dr Robert Carolina (Information Security Group, RHUL): Responsibilities for AI actions

Dr Anabel Gutierrez (School of Business and Management, RHUL): The ethical narrative for AI adoption: An example from the food industry


Prof Susan Scott
Prof Bernd Carsten Stahl

Prof Bernd Carsten Stahl is Professor of Critical Research in Technology and Director of the Centre for Computing and Social Responsibility at De Montfort University, Leicester, UK ( His interests cover philosophical issues arising from the intersections of business, technology, and information. This includes ethical questions of current and emerging of ICTs, critical approaches to information systems and issues related to responsible research and innovation. He serves as Ethics Director of the EU Flagship Human Brain Project (, Coordinator of the EU project Shaping the ethical dimensions of information technologies – a European perspective (SHERPA; and is Co-PI (with Marina Jirotka, Oxford) and Director of the Observatory for Responsible Research and Innovation in ICT (

Dr Mona Ashok

Dr Mona Ashok is a Lecturer in Operations Management at Henley Business School, UK. She has extensive industry experience, having worked at senior management level in global IT and BPO organisations, and Accounting firm. She has worked with customers in Asia, Australia, Europe and Northern America. Mona’s experience in Higher Education includes working with doctoral, post-experienced postgraduate and undergraduate programme members. Her professional and academic projects cover topics such as: process improvement, programme management, knowledge management, financial management, organisational transformation, and management consulting. She is a Fellow of the UK Higher Education Academy (FHEA), member of the Institute of Chartered Accountants of India, and a Certified Software Quality Analyst. She has successfully secured research funding, including for Knowledge Transfer Partnership projects, funded by InnovateUK.

Dr Robert Carolina

Dr Robert Carolina (B.A. Political Science, University of Dayton; Juris Doctor, Georgetown University; LL.M International Business Law, London School of Economics) is a Senior Fellow with the Information Security Group at Royal Holloway University of London. He has taught legal and regulatory aspects of cyber security for more than two decades. He is the author of the “Law and regulation knowledge area” in CyBOK: the Cybersecurity Body of Knowledge ( a project sponsored by the UK government to draw together a baseline description of subjects for study by cybersecurity practitioners.

Robert is a lawyer (Solicitor, Senior Courts of England & Wales; Bar of the US Supreme Court) with long practice experience. Throughout his career he has focussed entirely on the application of law and regulation to emerging information and communications technologies. Robert currently acts as General Counsel to Internet Systems Consortium (operator of the Internet’s F-Root) and maintains a private practice with Origin Ltd in London.

Dr Anabel Gutierrez

Dr Anabel Gutierrez is a Senior Lecturer in Digital Marketing at Royal Holloway University of London. Her research focuses on innovation and adoption of emerging technologies for the digital economy with a particular interest in data privacy concerns, use of data to understand consumer behaviour and how to improve data-driven decision-making. She is researching ethical considerations for digital collaboration and the use of cutting-edge technologies in the food sector as part of a working group at The Internet of Food Things Network Plus ( Anabel’s has collaborated in various initiatives with the industry to bring together research, teaching and practice. Currently, she is a member of the SAS UK & Ireland Academic Advisory Board, Co-Chair of the Digital Marketing and Analytics SIG at the Academy of Marketing and member of the International Editorial Review Board (IERB) of International Journal of Information Management (IJIM).


Digital Displacement: How Digitalization Affects Industry Standards

18 March 2021 DOS Distinguished Speaker Lecture

Speaker: Prof Susan Scott, London School of Economics and Political Science

Prof. Susan Scott from LSE presents her recent work on how digitization affects the industry standards of the book publishing industry.

The development and deployment of digital initiatives is generating significant change within industries. Yet, we know little about what ongoing digitalization means for the primary (ISO) industry standards regulating core products. This motivates our field study which examines a well-established and much-used standard in the book publishing industry. We find that regular maintenance and systematic revisions to the standard do not suffice when the product that a standard regulates is digitized, generating challenges and tensions that significantly threaten its continued global robustness. This produces what we theorize as digital displacement, a process undermining the material capacity of a standard to effectively coordinate and regulate industry operations in the digital era.


Prof Susan Scott
Prof Susan Scott

Susan Scott is a Professor of Information Systems and Innovation in the Department of Management at The London School of Economics and Political Science. Her research on the digital transformation of work has three core themes: developing theoretical approaches that make a critical difference to our understanding of digital work; valuation practices and evaluative apparatus; information infrastructures, standards and the nature of data flows. Susan is currently Group Lead for the Information Systems and Innovation Faculty at the LSE. Her Masters teaching focuses on digital infrastructures and digital business strategy. On the PhD programme, she teaches core traditions and paradigms in information systems and organization studies. She has served on editorial boards including MISQ and ISR. Her background includes a BA in History and Politics (SOAS), an MSc in Analysis, Design and Management of Information Systems (LSE), and a PhD in Management Studies (University of Cambridge).

Professor Scott’s LSE web profile:


What the online hate-sphere in India can teach us

25 February 2021 DOS Distinguished Speaker Lecture

Speaker: Prof Shakuntala Banaji, London School of Economics and Political Science

Is ‘social media hate’ something technology or tech policy can fix? Prof Banaji discusses violent misinformation and those who forward it.

Historically, mainstream media has been used to embed propaganda and ideological contentions that have led to pogroms, genocide and even the holocaust. As the spread of visual and verbal hate propaganda around Muslims and migrants and the domestication of new technologies is implicated in events such as discriminatory misinformation, lynching, mobs, the acquittal of guilty police murderers, mass shootings and movements against democracy, questions abound about the ways in which social media imaginaries of hate for the “other” form, circulate and proliferate. Is ‘social media hate’ something that technology alone can fix? Is it something that tech policies on acceptable speech can fix? Some scholars are content to assume that a few malign non-state actors are shaping a generally pro-democratic media and social media sphere. Others go further and accuse less digitally literate rural users and profit-oriented platforms of doing most damage. In examining assumptions about the role of platform technologies and media literacy in discrimination and violence targeted at minoritized groups, I will attempt to present a typology of contextually based social media misinformation circulating in India, and use examples from my recent research on cultures of Hindutva fascism to examine the kinds of conclusions that can be drawn about the psychosocial profile and milieu of those who make up, receive and forward violent and hateful misinformation and disinformation on and offline. The talk will close with policy and political suggestions aimed at intervention and prevention.


Shakuntala Banaji

Shakuntala Banaji is Professor of Media Culture and Social Change in the department of Media and Communications at the London School of Economics and Political Science. Her current research addresses the intersection between socio-political contexts, media, identities and participation. She has led several large multi-country projects on young people, media, new technologies, schooling and democratic participation. She received one of the WhatsApp Misinformation and Social Science Research Awards for investigating the spread of mediated misinformation amongst publics in India (2018-2020). Her co-edited book Youth Active Citizenship Across Europe: Ethnographies of Participation was out with Palgrave in 2020, and she is co-authoring a new book on Social Media and Hate which is under contract with Routledge for publication in 2022.

Professor Banaji’s LSE web profile:

Launch event of a new research cluster: Cybersecurity, Design and Human Behaviour

On 6 Nov 2020.

We are pleased to invite you to the launch of the new interdisciplinary research cluster as part of the Digital Organisation and Society research centre at Royal Holloway, University of London. Dr. Nisreen Ameen and Dr. Elizabeth Quaglia will be co-leading this new cluster, which seeks to link researchers across departments and schools. It will cover topics such as technology design and human interaction, security and privacy in the digital society, design narratives and narratives of security, user experience and advanced digital technologies, and accountability and ethics in the digital experience.


2pm Welcome by Dr. Nisreen Ameen, Dr. Elizabeth Quaglia and Prof. Gillian Symon

2.15pm Keynote by Prof. Jason Bennett Thatcher‬

Protecting a whale in a sea of fish: cybersecurity and top executives

2.45pm Keynote by Prof. Ivan Visconti

Blockchain Technology and Decentralized Contact Tracing: The Good, the Bad and the Ugly

3:15pm-3:30pm Discussion and celebrations

Keynote Speakers

Professor Jason Bennett Thatcher

Professor Thatcher holds the Milton F. Stauffer Professorship in the Department of Management Information Systems at the Fox School of Business of Temple University. He also holds faculty appointments at the Technical University of Munich and the Information Technology University-Copenhagen. Jason studies individual decision-making, strategic alignment, and workforce issues as they relate to the effective and secure application of information technologies in organizations. His more recent projects direct attention to cybersecurity and social media. Jason’s work appears in journals such as MIS Quarterly, Information Systems Research, Journal of Applied Psychology, and other outlets. Jason has published (or forthcoming) 20 papers in Financial Times 50 listed journals (about once a year) since earning his PhD and 10 in MISQ, placing him in the top 35 or so active researchers in the Information Systems discipline

Professor Ivan Visconti

Ivan Visconti is a full professor of Computer Science in the Computer and Electrical Engineering and Applied Mathematics Department of the University of Salerno. His research interests focus mainly on designing provably secure and private cryptographic protocols and securing blockchains and their applications. He is the scientific coordinator at the University of Salerno for the H2020 European project “PRIViLEDGE” (Privacy-Enhancing Cryptography in Distributed Ledgers). Very recently, motivated by the Covid-19 pandemic, he has shown how to use blockchain technology both to secure and to attack digital contact tracing systems. Currently he is serving as Senior Area Editor for the IEEE Transactions on Information Forensics and Security journal. Several of his results have been published in the most competitive conferences in cryptography and theoretical computer science (i.e., STOC, FOCS, CRYPTO, EUROCRYPT, TCC).

Online Research Seminar

8th July, Joint event DOS and College of Economics and Management, Nanjing University of Aeronautics and Astronautics (NUAA), China

Speakers: Prof Lianlian Song, Dr Zhitao Xu , Dr Weishan He

Organisers: Dr Ling Xiao and Prof Hari Harindranath

Bringing together lectures and researchers from RHUL and NUAA to discuss topics of mutual interest including multiple media marketing, smart logistics and remote teaching.  This is the beginning of a  process of developing a research and teaching relationship with NUAA, with whom SBM has now agreed a Memorandum of Understanding (MOU).